Methodology
The programme is designed to be delivered as part of the regular, day-to-day operations of a full-service hotel, since it is built on the back of existing training and development courses the hotels regularly offer to their staff, and it is supplemented with external courses.
Each programme provides over 750 training hours through a combination of theoretical and practical instruction, including mentoring in life and work skills, with most of the teaching coming from senior managers and highly experienced associates from the hotels.